Cesar Alba, Vice President of Personal Business
The Banco del Progreso has a wide range of values including, among others, the integrity in each activity displaying responsible behavior, passion that is proudly expressed and felt by each employee and excellence that represents the constant effort to daily exceed expectations.
These values have been the bank vision for more than 40 years: “Make people and companies’ aspirations to progress come true to create a brilliant future together”
César Alba, a passionate, organized, innovative person who also loves changes, shows great initiative and is always focused on results, tells us first-hand about the bank’s goals as well as the projects implementation in the Eastern area. He has more than 15 years of experience in banking field and thoroughly knows each position of a bank branch, manages results and performance metrics and implements organizational culture change. A long and useful career path in his professional field as well as wide expertise in management indicators and American Express acquisition.
As Vice President of Personal Business, what will be your priority in the Eastern zone?
We are focused on the Retail Banking segments, including the management of personal assets, trust, construction of holiday house, as well as the tourism and hotel sector. At the same time, our goal is to expand the presence of our American Express exclusive brand. We want to be close to you and offer you the solution that best suits your situation and condition.
Do you plan the opening of new branches in the Eastern area based on medium-term strategy?
Yes, we will be at Blue Mall Punta Cana soon.
What will be the mission of new openings?
Our new branch strategy is to have a broad, transparent, modern and agile infrastructure that allows us to be closer to our customers. Besides, we have other resources available such as online banking and the Progress Mobile App.
The bank offers a great variety of services to customers, could you point out which are the main ones? Those that really make the difference.
All our products seek the satisfaction of our customers’ financial needs. American Express and Banca Premier are especially aimed at clients with more sophisticated banking needs. We also have a department specialized in construction loans either for projects or for an individual client to build villas. Likewise, we offer financial consultancy to assist our clients in structuring personal trust or asset management.
In this area, there is a segment of exclusive customers commonly found in our enclave, do you have any personalized service model?
The Banco del Progreso has been characterized by being an innovative bank, interested in building a close relationship with our clients through the permanent search for service quality specially making emphasis on seeking a personalized service. Our model of customer care is based on client needs, adapting us to each phase of his/her life. Our Business Managers are trained to offer a personalized and tailor made service.
The Premier Banking is one the new proposed features, what would you consider the most important peculiarities of this service and who is it aimed at?
Banca Premier is a unique and personalized banking experience, aimed at an exclusive customer that has dynamic and demanding financial needs. The advisor of Banca Premier Progreso is an ally that allows you to manage, grow and preserve your assets, advising you on what is the best decisions to make in order to develop and implement your financial strategy. In order to serve this number of clients, exclusive environment have been created and a high level team have been assigned to offer them the advice and the full-time care they need. Rigorously and dynamically, The Dominican Banco del Progreso has been continuously growing over the last four decades, always being at the forefront of services and technologies.